Privacy Policy
Brumbay Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website www.brumbay.co.uk, contacting us by email, or submitting an enquiry form, you agree to the terms of this Privacy Policy.
1. Who We Are
Brumbay Ltd
Registered in England and Wales (Company No. 16713909)
Registered Office: Grosvenor House, 11 St Pauls Square, Birmingham, B3 1RB, United Kingdom
Email: info@brumbay.co.uk
Phone: 07587935681/07721990228
Website: https://www.brumbay.co.uk
2. What Information We Collect
We collect and process only the data necessary to respond to business enquiries, issue quotations, or complete transactions. This may include:
Contact details (name, business name, job title, email address, telephone number)
Business details (company address, VAT number if applicable)
Communication records (emails, messages, quotation forms)
Technical data (IP address, browser type, access time – via cookies or analytics)
Logistics information (delivery address, shipment details where applicable)
We do not collect or process payment card details on this website.
3. How We Use Your Information
We use your personal and business information to:
Respond to product or quotation enquiries
Create and manage customer accounts and orders
Communicate with you about products, pricing, and delivery
Manage logistics, imports/exports, and invoicing
Maintain internal business records
Comply with legal and regulatory requirements
We may occasionally use your email address to share product updates or company news, but only if you have opted to receive such communications.
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Contractual necessity: to provide quotations, invoices, or supply agreements
Legitimate interests: to maintain and improve business relationships
Legal obligations: for record-keeping, taxation, or regulatory compliance
Consent: where you opt-in for marketing or newsletter communications
5. Data Storage & Retention
Your data is stored securely on UK-based servers or trusted third-party systems compliant with UK GDPR.
We retain personal and business data only as long as necessary:
Enquiry and quotation records: up to 3 years
Transactional and tax records: minimum of 6 years (as required by law)
Marketing and contact data: until you unsubscribe or withdraw consent
6. Sharing Your Information
We may share data with:
Logistics partners, freight forwarders, or couriers (for order fulfilment)
Service providers such as website hosts, CRM systems, or IT support
Professional advisers (accountants, auditors, legal consultants)
Government or regulatory bodies when legally required
We do not sell or share your data for marketing purposes.
7. International Transfers
Some of our trusted partners (for example, global manufacturers or logistics providers) may operate outside the UK or EEA. Where data transfer is required, we ensure that adequate safeguards are in place — such as Standard Contractual Clauses — to protect your information to UK GDPR standards.
8. Cookies and Analytics
Our website uses cookies to improve functionality and monitor site performance. Cookies are small text files placed on your device.
We use:
Essential cookies – required for site operation
Analytics cookies – to understand website traffic (e.g., Google Analytics)
You can control or disable cookies in your browser settings. For more information, please see our Cookie Policy.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the information we hold about you
Request correction of any inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing at any time
To exercise these rights, contact us at [Insert Business Email].
If you are not satisfied with our response, you may file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Security
We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, misuse, or alteration.
Only authorised personnel with a legitimate business purpose can access your information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect business or legal changes.
The most recent version will always be available on our website with the latest revision date.
12. Contact
For questions regarding this Privacy Policy or how we handle your data, please contact:
Brumbay Ltd
Grosvenor House, 11 St Pauls Square, Birmingham, B3 1RB, United Kingdom
Email: info@brumbay.co.uk
Phone: 07587935681/07721990228
Website: https://www.brumbay.co.uk